Billy Blurb
How are you as a communicator? I’ve shared before how important it is to always be learning, but that goes beyond simply the information we have in our head. It also goes to skills and habits we develop over time. And one of those skills that is vital for us to be developing in is how well we communicate.
Communication is typically broken down into four types: Verbal, Non-Verbal, Visual, & Written. Becoming proficient in any one of those is good, but we may get a lot more mileage if we combine a few of them together. For instance, we just celebrated Valentine’s Day. If I tell Lolly I love her, that’s verbal, and that’s good. But if I combine that with a hug (non-verbal), a box of chocolates (visual), and a hand-written card (written), that combines into a much more powerful expression of what I want her to know. And I don’t simply want her to know it, I also want her to feel it, and to live in light of it.
When we think of communication in the work setting, we may not be sharing boxes of chocolates, but we are sharing vital bits of information that help us successfully achieve our mission. Whether with the customer or with each other, sharing accurate information in the way of instructions, explanations, directions, numbers, appointments, issues, and needs will make all the difference in us understanding, following, and applying the relevant information accurately. We’ll all have peace of mind when that happens, and we’ll all be comforted by it (that is in our mission statement after all).
I want us all to keep growing in our communication skills, because there is too much at stake if we don’t. I am committed to keep growing (I feel like I’m a 3 out of 10), and I invite you to grow this year as well. In the coming months, we will be providing opportunities to develop in this area, so let’s lean in towards each other as fellow employees, towards the different functions in the company, and towards our customers as well. It will make all the difference in us fulfilling our mission.
NeverThirst Update
Click on the picture above to watch a short update from NeverThirst President Matt LeTourneau on his recent visit to Chad, Africa. And you can get an update on how we are doing with our second campaign to put another well into a community that desperately needs both clean water and the Living Water.
The Birthdays and Anniversaries listed below are simply an excuse for us to celebrate those that God has given us to share the vision with here at Tri County Air. They are a valuable part of our family, so reach out to them this month and remind them of that!
BIRTHDAYS
Mario Rojas Ponce 3/11
Rene Estravit 3/16
Anthony Genik 3/16
Sheila Anderson 3/20
Angel Balthazar 3/26
Mike Rollins 3/28
Lee Moore 3/28
Nick Canaveral 3/31
ANNIVERSARIES
Robert Geddes – 19
Seth Lisik – 12
Frank Menelao – 9
Ashley Herron – 8
Tyler Johnson – 5
Kurt Kibler – 2
Rodney Martell – 2
Larry McDonald – 1
Love Is In The Air
What Our Customers Are Saying
Linda M.
“Just want to say what an awesome employee Danielle Bush is! I am in the process of selling my home and she spent so much time helping me with my equipment information and setting up a portal. Honestly, your company has the BEST employees!! I appreciate YOU ALL!!
Regina S.
“Monty Hicks did a wonderful job on my repair and maintenance yesterday, and i value you and the company, You do such a wonderful job, and both your office and service technicians are to nice and helpful.”
Tim D.
“From my first contact with Shelia on the phone to the technician Mikelson, my expectation were exceeded and the service was reasonable priced.”
Irene G.
“I have much praise and appreciation for Logan Guidry for when he came out to do the maintenance. He was prompt, polite, and very kind to me.”
Dr. Arthur A.
“I have been a Tri County customer for 15 years. I have purchased & maintained many A/C units from you for use in my various rental suites. Danielle Bush takes care of the maintenance contracts for 6 of the units. She is one of the best Tri County employees I have worked with. She keeps an accurate account of what needs to be done, and gets it right every time. She actually phones each office manager to make sure there is a proper time in their schedules for the technician to perform the maintenance. What makes the cost of the contracts worthwhile is Danielle.”
Dean G.
“I was very pleased with Mario Costa. He was on time and completed his job very well. Great service, Marioi!”
Peggy F.
“Claridge Servius was so wonderful during my maintenance today! He was so nice and did such a wonderful job and answered all of my questions.”
Vivian C.
“SteveCusick was excellent, going above and beyond answering all of my questions. Very pleasant, and I received 5-Star Service!”
Jeff S.
“I want you to know how wonderful Reuben Kennon is! He was wonderful, polite, clean, professional, and courteous! We are very pleased with Reuben!”
Living In Sync With Our Values
How have you been doing with memorizing the values and their definitions? Keep working on it, and if you are able to recite them word perfect to Rich by April 1st, you get a $10 gift card. We gave you the Values & Statements Quiz 1.0 last month. This month we are giving you a harder one, the Values & Definition Quiz 2.0. That’s right, try both of them by clicking on their links. We had some pretty good scores from the 1.0 Quiz, so we’re raising the bar on 2.0. Keep Pressing On!!
Just For Laughs
From The Hart
I read the following quote recently by Ed Bastian, the CEO at Delta Airlines. “The customer journey starts as you’re returning from your last trip. I want you to be thinking about what your next trip is going to be before you’ve left your last journey. The evidence shows, the better job we do on the current trip, the higher the likelihood that the customer is going to choose us again for the next trip.”
It’s a brilliant thought, that the return customer we hope for is largely decided as we interact with them in their current situation. We can make the mistake of thinking that our next interaction with them is the important one, especially if the present one is not going so well. But it is exactly in those tough times that we can shine the brightest, and we can stand out from how others with lesser character and values might handle the situation. And, if we don’t deliver well on the current interaction, we may never even get the next one.
It takes humility and courage to course-correct in the midst of a less-than-stellar situation. I find that pride will often keep me from wanting to own up to what I may have contributed to an issue or a conflict, and the choice to humble myself is the way to blow up that pride. Lowering myself before others that I might serve them is precisely how I can best care for someone who may be resistant or skeptical to a continued working relationship. And even if they ultimately choose to go a different direction on the “next trip”, at least I can be comforted that I did my best to bring resolution to their “current trip” with us.
Ladder Safety Month
Brag Board Updates
Remember to keep sending us updates to what’s happening in your life that we can put on the Brag Board in the Kitchen. Anniversaries, weddings, kids’ accomplishments in sports or at school, and other life events that we can celebrate along with you! Send a picture along with an explanation!
Tri County Air Employee Newsletter 