May 2024 Newsletter

Billy Blurb

Jim sent out an email about a structural realignment we made at the management level, so if you haven’t read that yet, go back into your inbox and read it. The purpose was to connect more managers with each other on a regular basis to ensure communication and alignment between the different functions of the company, impacting the collaboration between managers, and by default their teams.

In that email, he referenced the difference between “Traditional Leadership” & “Servant Leadership”. We are hoping that as the directors serve the managers, and the managers serve their teams, that our customers will in turn be served in such a way that they are compelled to tell others about their experience, which is central to our mission.

One of the ways we can grow in our ability to serve is by growing in our self-awareness, discovering our own strengths and passions, that we might leverage them more intentionally for those we work alongside of on a daily basis. This will enable us to successfully display our values of Caring, Respect, and Teamwork in authentic and meaningful ways. We’ll be providing a tool to help with this called the Reach Profile in the near future, which will help us all in reaching our full potential, both at work and in your personal lives outside of work.

I’m growing alongside of you in all of this. I haven’t arrived yet to where I want to be, but I’m eager to see where the path of serving takes us on this journey. I think great things are in store.

NeverThirst Update

We have finished funding our second well in Chad, Africa! This is a testament to all of us working together in our individual roles to make a huge impact in the lives of those who are in the most desperate of situations. It especially makes a difference in the lives of the children and women, providing the opportunities to further their education, as well as greatly improve their health and hygiene. When we provide comfort to our customers through addressing their air conditioning in Florida, it exponentially affects the basic needs of those in Africa who don’t even know what air conditioning is, yet gives them access to even more crucial needs, clean, safe water that alters their entire community through our partnership with NeverThirst. Click on the video above to discover more about the impact. And click here to find out the latest on how we are doing with our ongoing campaign to put another well into a community in Chad, Africa that desperately needs both clean water and the Living Water. And, there are some NeverThirst stickers on the Brag Board if you want one.

Each month, we are reminded to celebrate some very special people through their birthday and work anniversaries. Give these people affirmation and encouragement as they mark these special milestones.

What Our Customers Are Saying

National Electrical Safety Month

Everyone on the job site is at risk. Electrocution is the third leading cause of worker-related death for construction workers. Electrical currents can cause shocks, fires, explosions, burns, and falls which can be fatal or cause serious injury. Everyone is responsible for everyone’s safety, so if you see potential danger, speak up, and demonstrate care for yourself and others.

From The Hart

What we do matters.

Don’t read past that too quickly. What we do, matters!

But sometimes we forget that, and we drift into meaningless routines which can rob of us joy, suck our energy, and cloud our vision. And it takes its toll on us, to the point that we actually may come to the conclusion that what we do doesn’t matter. And that is simply not a good place to be at. Ever.

I’m reading a book right now that addresses the importance of not only recognizing that what we do matters, but naming why it matters. In Unreasonable Hospitality, Will Guidara shares his story of turning a struggling restaurant in New York City into a world renowned one. He stresses the importance of serving, and connecting what you do to why you do it. He says:

“I wanted our team members to understand that hospitality elevates service not only for the person receiving it, but for the person delivering it. Serving other human beings can feel demeaning, unless you first stop and acknowledge the importance of the work and the impact you can have on others when you’re doing it.

This applies to every industry I can think of. You can be in the financial services business, or in the business of providing people with a plan so they can provide a future for their families. You can be in the insurance business, or in the business of offering people the comfort of knowing they and their loved ones are covered, safe and secure, no matter what happens. It’s the difference between coming to work to do a job and coming to work to be a part of something bigger than yourself.

Without exception, no matter what you do, you can make a difference in someone’s life. You must be able to name for yourself why your work matters. And if you’re a leader, you need to encourage everyone on your team to do the same.”

I invite you to take some time to name why your work matters. Dig deep. Go to the heart of the matter. Dust off the surface of what you do, and get to the good stuff, of why you do it, and the impact it has on others around you. You might just find some of that joy return, the energy grow, and the vision of your impact be reinforced in the everyday rhythms of your job.

What we do matters.

Snap Shots

Please Submit Pictures Of Your Pets For Next Month’s Newsletter.