Billy Blurb
Almost anyone who has lived in the area for longer than a few months will recognize the jingle, and could very well burst into song. My dad invented a version of the motto when the company was in its infancy. He would always state “No matter what the weather is outside, Tri County makes you feel good inside”. He wasn’t just referring to the quality of air inside a person’s home. He wanted people to know that Tri County can make life better with supportive and caring personnel. It’s all about how our customers feel inside. A married couple who wrote jingles for a local television station took that motto and made it the well-loved and instantly identifiable marketing jingle it is today.
But what is so much more powerful than a jingle is the everyday interaction that our customers have with us, over the phone, on their property, or even as we drive down the street on the way to service their neighbor. It is our people that live out our jingle that is really just a summary of our mission and values. We had so many people compelled to tell us about their great experience this past month, and we trust that it translates into them telling their neighbors. Let’s keep “making it better” for our customers, especially as the weather gets hotter and unbearable for them. You’re the reason we‘ve been able to do this so well, for so long. Thank you for what you do in making our jingle an authentic one. You make us better!
Click on this link for an update on how we are doing with our ongoing campaign to provide fresh water to those without it. This is the progress we are making on our 3rd Well in Chad, Africa!
Each month, we are reminded to celebrate some very special people through their birthday and work anniversaries. Give these people affirmation and encouragement as they mark these special milestones.
BIRTHDAYS
Barbie Hart 6/5
Gerson Leal 6/11
Matt Ferraro 6/16
Lynda Chace 6/17
Jonathan Sloan 6/18
Jim Glenfield 6/28
Jeremy Presley 6/28
ANNIVERSARIES
Roxie Rousseau 14 years
Jim Entsminger 9 years
Mario Rojas Ponce 8 years
Tyler Wilson 7 years
David Winkler 4 years
Evan Doherty 2 years
Casey Von Vreckin 2 years
Angel Balthazar 1 year
Roberto Alvarado 1 year
Snap Shots
Just For Laughs
In honor of Father’s Day, we thought this selection of cartoons and memes sent out from Lisa Chapman at the end of every workday fit the bill for lame dad jokes. Thanks, Lisa, for always making us smile. Swipe through these and enjoy a laugh or two.
What Our Customers Are Saying
Edward J.
“I called in last night because my air conditioner wasn’t working or blowing cold. someone awesome (Sheila) from you office called and was like, “hey, let’s do this trick real quick”, and we turned off the breakers for a minute, turned them back on, and BOOM, it started working!”
Linda N.
”Gerson did an excellent job. He gave us the best overall inspection we have ever had.”
Brenda S.
”My father, Carroll C., was very happy with the job that Matt Ferraro did on his a/c unit. Everything was done and taken care of, and Matt did a great job.”
Tim M.
“I want to thank Dani B for all of her help in setting up an account with TCA and getting appointments for us. She has been so friendly and informative. She answered all my questions and explained things in detail. I wish all people I talk with were like her!”
Mary B.
“I want to let you know how wonderful Angel U is. He was so nice and helpful during my medical service call. I am so happy that I chose you and that you sent a great tech to help me.”
Catherine L.
”Jose Tavarez is a plus to Tri County. He went out of his way, was very professional, and I will keep his name in order for him to come back next year. I’m very satisfied.”
Dean N.
“Brandon did a great job, very thorough and pleasant. I had just got back into town to find my ac not working, and Sheila, who took the call, was also very pleasant and her return call was very prompt!”
Ann M.
“I just interacted with Ginger Stone, and she is added to the All Star people I love working with here at Tri County Air.”
Mrs. B.
“I had a wonderful experience with my install with Clayton S., Rene E., and Robert G.. Even though it was hot, the guys had smiles on their faces the entire time. What exceptional customer service they provided. They were clean, kind, courteous, professional, and friendly. Even my dog liked them! I even taught them how to hula hoop!”
There were so many customer praises from May, that we couldn’t possibly put them all here, but look back over your emails from last month, and celebrate the kind of company you’re associated with. Our values are showing up in creative & amazing ways, and we share the above examples just to remind you of how everyday simple actions make a difference in the lives of those we serve.
National Eye Safety Month
Read this article to discover more on eye safety, edited by Holly.
From The Hart
“Mind The Gap” is a phrase that anyone who has been to London and rode the Underground has repeatedly heard while stepping onto or off of the train. It is meant to guide you safely as you travel, and keep you from a misstep that could be disastrous.
It would also be good advice when we communicate with each other, as there are always going to be gaps in what we know and don’t know about the intended meaning, motives, and back story in our words and actions. What we do with that gap can make all the difference.
Andy Stanley says that we should always make the decision to fill the gap with trust instead of suspicion. Choosing that will breed a healthy posture towards those who leave us wondering sometimes. Otherwise we will use any “evidence” that we find to confirm our suspicions, and it breaks down future opportunities to build trust and confidence in them going forward.
Ironically, we tend to be generous with explanations regarding our own gaps, and stingy with the gaps of others. For instance, if we are late to a meeting, we assume everyone will excuse it because we are responsible, and they should think it was traffic, car troubles, or something out of our control that made us late. However, if others are late to that same meeting, we conclude that they are lazy, apathetic, or irresponsible. And a storyline is built around the gaps that could be the farthest thing from the truth.
So when you have gaps in communication or understanding with those you work with or live with this week, choose to fill it with the most generous explanation you can. It will give you a tone of kindness and empathy towards that other person. It will also empower you to handle those issues that need to be addressed, because you’ll be coming from a posture of trust, instead of suspicion. Try it, and let me know how it helps you in communicating with others.
Tri County Air Employee Newsletter 