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Billy Blurb Trust isn’t something we win once and keep forever. It’s something our customers decide to give us again with every interaction. One of the biggest mistakes we can make as a company is assuming that because a customer trusted us yesterday, they automatically trust us today. They don’t. We may have had their…

Billy Blurb Blowouts and Bee Stings!! I’ve had both of these things happen to me recently, and I have to say that both were quite the inconvenience. They disrupted my plans, and I confess that my initial responses were viewing them as unwanted interruptions. And who wouldn’t? Nobody hopes for these as they start their…

Billy Blurb I’ve been thinking a lot about my father these past few months. Part of that is because David, Daniel and Jeffrey have just signed the paperwork documenting the purchase of some of the Tri County Air shares. My father started Tri County 49 years ago, and I am confident he would be thrilled…